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Errors

Errors return both an HTTP status code and an error message. Errors caused by the client return a 4xx Client Error status code. Errors caused by the API service return a 5xx Server Error status code.

Example error response

{
  "errors": [
    {
      "code": "<error_code>",
      "message": "<error_message>"
    }
  ]
}

Response parameters

Name	Type	Description
errors	array	List of errors from the request.
.. code	string	Error code identifying a specific error.
.. message	string	Description of the error.

4xx Client Error codes

Status	Code	Description
429	request_limit_exceeded	Service unavailable, please limit request volume. See Rate limits.
404	not_found	Generic 404 message. Make sure the endpoint URL is properly constructed.
404	not_found\|order	The specified order was not found. Make sure: The SSL/TLS certificate order ID is correct. The SSL/TLS certificate has been migrated to your CertCentral account.
404	not_found\|product	The specified product was not found. Make sure you are using the correct product identifier. See Glossary - Product identifiers.
404	not_found\|route	The endpoint does not exist. Make sure the endpoint URL you are using is correct.
403	access_denied\|missing_permission	The API key you are using does not have permission to carry out the request. Send a GET request to the `/user/me` endpoint and find the `access_roles.name` value to identify the key's authorization level.
400	ambiguous_product	The `product.type_hint` value could not be used to determine a product. See Submit order – Request parameters table.
400	auth_key_exists_for_account	An AuthKey has already been created for your account.
400	bad_request_format	The request body is malformed. Make sure the request body uses valid JSON or XML.
400	caa_check_failed\|variable	CAA check failed. Make sure the CAA resource records for the domain are configured correctly. For more information, see DNS CAA resource record checks.
400	caa_not_found\|variable	CAA check failed. Make sure the CAA resource records for the domain are configured correctly. For more information, see DNS CAA resource record checks.
400	cannot_activate_domain_lock	Cannot activate domain locking for the domain. Enable domain locking for your account and try again.
400	cannot_archive_primary_certificate	The primary certificate on an order cannot be archived. In your Archive certificate request, make sure the certificate ID is not for the primary certificate on an order and try again.
400	cannot_deactivate_domain_lock	Cannot deactivate domain locking for the domain. Enable domain locking for your account and try again.
400	cert_transparency_turned_off_for_account	CT logging has been disabled for your CertCentral account. An administrator must enable this feature.
400	cert_validity_exceeds_order_validity	The validity period of the certificate cannot exceed the validity period of the order.
400	csr_invalid_cannot_parse	The CSR is not in the correct format, is missing required fields, or contains fields with invalid characters. See Create a CSR
400	csr_invalid_key_size_client_cert	The CSR for the client certificate has too small a key. An RSA CSR for a client certificate must have a key size of 2048, 3072, or 4096.
400	csr_invalid_key_size_code_signing	CSRs for code signing certificates must be ECC P-256 or RSA 3072-bit key sizes or larger. Generate a new CSR and submit another request.
400	csr_not_allowed	The specified product does not use a CSR. See Glossary – CSR requirements.
400	csr_safenet_cc_invalid_csr_key_size	CSR key size is not compatible with the hardware token in the request. SafeNet eToken 5110 CC hardware tokens require CSRs with an RSA 4096 or ECC P-256 key. Generate a new CSR with a compatible key size.
400	csr_safenet_fips_requires_ecc_key	CSR key size is not compatible with the hardware token in the request. SafeNet eToken 5110 FIPS hardware tokens require CSRs with an ECC key. Generate a new CSR with an ECC key type or request the certificate for a platform that is compatible with your CSR (see Glossary – EV Code Signing Certificates).
400	ct_logging_disabled	CT logging has been disabled for your CertCentral account. An administrator must enable this feature.
400	custom_expiration_not_allowed	Allowed validity periods are configured for the product type. Remove the restrictions to allow custom expiration dates.
400	disabled_domain	The submitted domain is deactivated. You must activate the domain before you can submit it. See Activate domain.
400	dns_entry_missing\|variable	Expected value not found on the DNS TXT record for the domain. Make sure the request token for the DNS TXT record is valid.
400	dns_internal_error\|variable	Unable to process request. Please try again.
400	dns_invalid_domain\|variable	The domain is invalid. Make sure the domain string is correct.
400	dns_invalid_entry\|variable	Invalid DNS TXT record. Make sure the DNS TXT record exists and has a valid request token. For more information about generating a request token for immediate DV certificate issuance, see DV certificate immediate issuance - How to generate your request token.
400	dns_lookup_timeout_caa\|variable	CAA check failed. Make sure the CAA resource records for the domain are configured correctly. For more information, see DNS CAA resource record checks.
400	dns_mismatch\|variable	No DNS TXT record found for the domain. Make sure a valid DNS TXT record exists for the domain.
400	domain_locked\|variable	The common name or one or more subject alternative names on the certificate order request are locked by another CertCentral account. Learn more about domain locking: Domain locking Domain locking on DigiCert Knowledge Base
400	domain_not_allowed	Domain restrictions are configured for the specified container.
400	domains_not_prevalidated\|variable\|variable	Returns if: The account is configured to only accept certificate order requests for prevalidated domains. You request a certificate for domains not prevalidated for the organization on the order. In this error code: The first variable is a list of the domains that are not prevalidated. The second variable is the organization on the order. Make sure the order only includes prevalidated domains and resubmit the request, or contact your account administrator.
400	email_domain_not_validated	Email must have a validated domain.
400	email_not_valid_email_format	The submitted email address is not valid. Make sure the submitted email address follows standard email address conventions.
400	file_incorrect_content\|variable	Expected content not found in the fileauth.txt file for the domain. Make sure the content of the fileauth.txt file is formatted correctly. For more information about hosting the fileauth.txt file for immediate DV certificate issuance, see DV Certificate Immediate Issuance – File Auth.
400	file_invalid_format\|variable	The fileauth.txt file for the domain is not formatted correctly. Check that you are using the correct file format and request token. For more information about hosting the fileauth.txt file for immediate DV certificate issuance, see DV Certificate Immediate Issuance – File Auth.
400	file_not_found\|variable	Could not find a fileauth.txt file for the domain. Make sure a valid filauth.txt file is hosted in the right location, and check that the domain string is correct. For more information about hosting the fileauth.txt file for immediate DV certificate issuance, see DV Certificate Immediate Issuance – File Auth.
400	file_outdated_content\|variable	The timestamp in the request token is invalid. Make sure you have formatted the timestamp and request token correctly, and check that the timestamp has not expired. For more information about creating timestamps and generating request tokens for immediate DV certificate issuance, see DV certificate immediate issuance.
400	file_random_value_not_found	Unable to find the random value at the expected file location for the domain. Make sure: .txt file name is fileauth.txt. fileauth.txt file was placed under .well-known/pki-validation/ Example URL: http://[yourdomain]/.well-known/pki-validation/fileauth.txt Random value in the fileauth.txt file matches the DigiCert provide random value.
400	file_server_not_reachable\|variable	Could not reach the server for the domain. Make sure the domain string is correct, and check that your server is configured correctly.
400	inactive_organization	The submitted organization is deactivated. Activate the organization or specify a different organization. See Activate organization.
400	internal_data_check_failed\|variable	Unable to process request. Please try again.
400	internal_names_not_allowed
400	invalid_caa_entry\|variable	CAA check failed. Make sure the CAA resource records for the domain are configured correctly. For more information, see DNS CAA resource record checks.
400	invalid_ca_cert_id	The specified Certificate Authority is not valid.
400	invalid_chars:<param.name>	The specified parameter contains invalid characters. Refer to the endpoint's Response parameters table for valid input characters.
400	invalid_cname_whitelist\|variable	When using the CNAME Target (also known as CNAME Delegation) DCV method, the target domain on the CNAME record is not in the allowlist. To set the domain on the CNAME record as an allowed target for CNAME delegation, contact DigiCert Support.
400	invalid_cname_validation\|variable	When using the CNAME Target (also known as CNAME Delegation) DCV method, the target domain on the CNAME record is not validated. Submit the domain on the CNAME record for validation and complete the DCV check before you try again. For help, contact DigiCert Support.
400	invalid_common_name_on_duplicate	The common name on duplicate requests must match what was on the original order. Refer to the original order for the correct common name.
400	invalid_wildcard_dcv_method	The DCV method in the request (`http-token`) cannot be used to validate wildcard domain names. Submit the request using another supported DCV method. For more information, see File-based domain control validation (http-token).
400	invalid_dns_cname\|variable	Unable to find a valid DNS CNAME record for the domain. Make sure the CNAME record is constructed correctly and exists on the right domain before you try again. For help, contact DigiCert Support.
400	invalid_dns_method	The DCV method for the order is set to email.
400	invalid_dns_name_on_duplicate	The DNS name on duplicate requests must match what was on the original order. Refer to the original order for the correct DNS name.
400	invalid_dns_txt	Unable to find a valid DNS TXT record for the domain. Make sure: DNS TXT record changes are live. Random value in the TXT record matches the DigiCert provided random value.
400	invalid_payment_method	The specified payment method is not enabled. To use the specified payment request, you must enable it in your account.
400	invalid_value:<param.name>	The specified parameter contains an invalid value. Refer to the endpoint's Response parameters table for valid input values.
400	invalid_value:validity_years	The specified parameter contains an invalid value for the time span allowed. This can occur when the number of years specified is not permitted because the span exceeds what the order allows (for example, more than three years for a code signing certificate), or what is set as the limit at the account level by an admin. Additionally, this error may occur when the order validity is set with a `custom_expiration_date` and an admin for the account has already applied a limit to the allowed order validity period. When an admin applies this limit, the option to set a custom expiration date is disabled for the product using `order_validity.days` or `order_validity.custom_expiration.date`.
400	malformed_cname_target\|variable	When using the CNAME Target (also known as CNAME Delegation) DCV method, DigiCert could not process the CNAME record because it contains a malformed target domain. Make sure the target domain on your CNAME record is constructed correctly and try again. For help, contact DigiCert Support.
400	missing_ca_cert_id	The certificate authority ID is required for this request. Specify the certificate authority to issue the certificate from and resend your request.
400	missing_dns_name_on_duplicate	The DNS name is missing from the request. DNS names cannot be removed on duplicate orders. Resend the request with the DNS name included.
400	missing_request_data	No body was sent with the request. Refer to the endpoint's documentation for request requirements.
400	missing_required_custom_field	The request body is missing a required custom field. To get a list of custom order field metadata for your account, see List custom fields.
400	no_private_ca_enabled	No private certificate authorities are enabled for the account.
400	not_allowed_to_change_ct_setting_per_order	The per certificate order feature has not been activated for your CertCentral account. An administrator must enable this feature.
400	note_contains_private_key	Never share private keys with any third party, including DigiCert. Remove the private key and try again.
400	order_not_eligible_for_duplicate	Duplicates are not allowed for the specified order.
400	order_not_eligible_for_renewal	Order not eligible for renewal. Returned for SSL certificate order requests when the order to renew (`renewal_of_order_id`) is not within the renewal window. Wait until the order is within the renewal window and try again.
400	order_renewed_already	Order not eligible for renewal. Returned for SSL certificate order requests when the order to renew (`renewal_of_order_id`) has already been renewed. An order can only be renewed once. Submit a new certificate order request, or use the Order info API to get the order ID of the renewed order (`was_renewed_by_order_id`).
400	other_domain_on_wildcard	All SANs on a wildcard certificate must have the same common name. Either change the SANs to use the same common name or order a multi-domain certificate.
400	pending_account_merge_completion	DigiCert is processing a request to merge the account that sent the request with another CertCentral account. While the merge is in progress, the accounts being merged cannot: Create new certificate orders Create organizations Add domains To perform these operations, wait until the merge is complete. Submit a new request from the account that persists after the merge.
400	pending_reissue	A previous reissue request is still pending for the order. You must reject or approve and issue the pending request before a new reissue request can be placed.
400	product_name_limit_exceeded	You have exceeded the number of names allowed on this product.
400	product_not_allowed	This product is not allowed.
400	protected_domain	One or more domains listed on this certificate request are protected by the domain owner. Modify the domains and resubmit the request.
400	required_param:	The specified parameter is required. Refer to the endpoint's Response parameters table to identify required and optional parameters.
400	rfc5280_common_name_invalid	The submitted common name does not conform to industry standards.
400	rfc5280_common_name_too_long	Common name must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_org_unit_too_long	Organization units must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_org_name_too_long	Organization name total length (including Assumed Name for EV certificates) must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_address_field_too_long	Address fields must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_org_unit_invalid	The org unit field contains an invalid value according to industry standards.
400	rfc5280_org_invalid	One or more fields on the organization contains invalid values according to industry standards.
400	va_not_eligible_order	The request failed for one of the following reasons: The certificate hasn’t been issued yet. The certificate is pending, revoked, or expired. The order is not available to your account.
400	va_not_eligible_product	The request failed because the product does not support vulnerability assessments. For a list of products that support vulnerability assessments, see Vulnerability assessments – Supported products.
400	va_order_not_found	No data found for the submitted request. Make sure you are using the correct order ID, then try again.
400	va_order_already_enabled	Vulnerability assessments are already enabled for the order.
400	va_order_not_enabled	Vulnerability assessments are not enabled for the order. Make sure you are using the correct order ID and that vulnerability assessments are enabled, then try again.
400	va_domain_not_found	The domain in the request is not included on the specified order. Make sure you are using the correct domain and order ID, then try again.
400	va_email_recipient_not_found	No email recipient found on the order.
400	va_bad_request	The request is not formatted correctly. Make sure the filter parameters and URL query strings in your request are formatted correctly, then try again.
400	vmc_logo_unable_to_decode	Logo could not be decoded. Use one of these endpoints to make sure the logo meets formatting requirements for VMC, and then try again: Validate VMC logo format (SVG) Validate VMC logo format (encoded)
400	vmc_logo_size_exceeded\|variable	Logo exceeds the maximum size allowed for VMC certificate orders. Resize the logo to be smaller than the size returned in the error message and try again.
400	need_vmc_logo	To add or modify trademark details, you must first upload a logo for the order. New VMC order requests can only include a trademark country code or registration number if they also include a logo. If you receive this error when submitting a new VMC order request, do one of the following: Already have your logo: Update the request to include the logo data and try again. See Order Verified Mark Certificate. Do not have your logo: Remove the trademark country code and registration number from the request and try again. When the logo is ready, upload the image data to the order (see Upload VMC logo (SVG) or Upload VMC logo (encoded). Then, update the order with the logo trademark details (see Update VMC order).
400	cannot_modify_approved_logo	The logo is already validated and approved. You cannot change the trademark country code or registration number for an approved VMC logo.
400	order_not_pending	Requested operation can only be performed on orders with a pending status.
400	invalid_vmc_logo	Logo does not meet the formatting requirements for VMC certificates. Fix the formatting issues described in the error message and try again.
400	username_unavailable	The specified username is not available.

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