Errors

Errors return both an HTTP status code and an error message. Errors caused by the client return a 4xx Client Error status code. Errors caused by the API service return a 5xx Server Error status code.

Example error response

json

{
  "errors": [
    {
      "code": "<error_code>",
      "message": "<error_message>"
    }
  ]
}

Response parameters

Name	Type	Description
errors	array	List of errors from the request.
.. code	string	Error code identifying a specific error.
.. message	string	Description of the error.

4xx Client Error codes

Status	Code	Description
429	request_limit_exceeded	Service unavailable, please limit request volume. See Rate limits
404	not_found	Generic 404 message. Make sure the endpoint URL is properly constructed.
404	not_found\|product	The specified product was not found. Make sure you are using the correct product identifier. See Glossary – Product identifiers
404	not_found\|route	The endpoint does not exist. Make sure the endpoint URL you are using is correct.
403	access_denied\|missing_permission	The API key you are using does not have permission to carry out the request. Send a GET request to the `/user/me` endpoint and find the `access_roles.name` value to identify the key's authorization level.
400	ambiguous_product	The `product.type_hint` value could not be used to determine a product. See Submit order – Request parameters table
400	auth_key_exists_for_account	An AuthKey has already been created for your account.
400	bad_request_format	The request body is malformed. Make sure the request body uses valid JSON or XML.
400	cert_transparency_turned_off_for_account	CT logging has been disabled for your CertCentral account. An administrator must enable this feature.
400	csr_invalid_cannot_parse	The CSR is not in the correct format, is missing required fields, or contains fields with invalid characters. See Create a CSR
400	csr_not_allowed	The specified product does not use a CSR. See Glossary – CSR requirements
400	ct_logging_disabled	CT logging has been disabled for your CertCentral account. An administrator must enable this feature.
400	custom_expiration_not_allowed	Allowed validity periods are configured for the product type. Remove the restrictions to allow custom expiration dates.
400	disabled_domain	The submitted domain is deactivated. You must activate the domain before you can submit it. See Activate domain
400	domain_not_allowed	Domain restrictions are configured for the specified container.
400	email_domain_not_validated	Email must have a validated domain.
400	email_not_valid_email_format	The submitted email address is not valid. Make sure the submitted email address follows standard email address conventions.
400	inactive_organization	The submitted organization is deactivated. Activate the organization or specify a different organization. See Activate organization
400	internal_names_not_allowed	Internal names are not allowed. See SSL Certificates for Internal Server Names
400	invalid_ca_cert_id	The specified Certificate Authority is not valid.
400	invalid_chars:<param.name>	The specified parameter contains invalid characters. Refere to the endpoint's Response parameters table for valid input characters.
400	invalid_common_name_on_duplicate	The common name on duplicate requests must match what was on the original order. Refer to the original order for the correct common name.
400	invalid_dns_method	The DCV method for the order is set to email.
400	invalid_dns_name_on_duplicate	The DNS name on duplicate requests must match what was on the original order. Refer to the original order for the correct DNS name.
400	invalid_payment_method	The specified payment method is not enabled. To use the specified payment request, you must enable it in your account.
400	invalid_value:<param.name>	The specified parameter contains an invalid value. Refere to the endpoint's Response parameters table for valid input values.
400	missing_ca_cert_id	The certificate authority ID is required for this request. Specify the certificate authority to issue the certificate from and resend your request.
400	missing_dns_name_on_duplicate	The DNS name is missing from the request. DNS names cannot be removed on duplicate orders. Resend the request with the DNS name included.
400	missing_request_data	No body was sent with the request. Refer to the endpoint's documentation for request requirements..
400	missing_required_custom_field	The request body is missing a required custom field. To get a list of custom order field metadata for your account, see List custom fields.
400	no_private_ca_enabled	No private certificate authorities are enabled for the account.
400	not_allowed_to_change_ct_setting_per_order	The per certificate order feature has not been activated for your CertCentral account. An administrator must enable this feature.
400	order_not_eligible_for_duplicate	Duplicates are not allowed for the specified order.
400	other_domain_on_wildcard	All SANs on a wildcard certificate must have the same common name. Either change the SANs to use the same common name or order a multi-domain certificate.
400	pending_reissue	A previous reissue request is still pending for the order. You must reject or approve and issue the pending request before a new reissue request can be placed.
400	product_name_limit_exceeded	You have exceeded the number of names allowed on this product.
400	product_not_allowed	This product is not allowed.
400	protected_domain	One or more domains listed on this certificate request are protected by the domain owner. Modify the domains and resubmit the request.
400	required_param:	The specified parameter is required. Refer to the endpoint's Response parameters table to identify required and optional parameters.
400	rfc5280_common_name_invalid	The submitted common name does not conform to industry standards.
400	rfc5280_common_name_too_long	Common name must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_org_unit_too_long	Organization units must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_org_name_too_long	Organization name total length (including Assumed Name for EV certificates) must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_address_field_too_long	Address fields must be less than 64 characters in order to be compliant with industry standards.
400	rfc5280_org_unit_invalid	The org unit field contains an invalid value according to industry standards.
400	rfc5280_org_invalid	One or more fields on the organization contains invalid values according to industry standards.
400	username_unavailable	The specified username is not available.

Example error response

Response parameters

4xx Client Error codes

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